360 or bustVentana Research is the first research company to benchmark the maturity and direction of customer experience management and their recently published report, sponsored by ciboodle, highlights how barely a third of companies surveyed have created a single, comprehensive and 360-degree view of the customer. Find out how your customer experience compares. Download your copy today.
tech.ciboodle is launchedOur new Developer Community website is now live and already proving to be a much used resource for customers, partners and our own technical staff. Many of you will have received notification and login details, and over the coming months we will continue to add to both the content, and the features available. ciboodle customers and partners can access this free advice and support resource, by applying for an account at http://tech.ciboodle.com. Look who's talkingTake a walk in your customers' shoes: Using process thinking to transform customer experience across the enterpriseJoin the webinar on 21st August at 16:00 GMT (11:00 Eastern). Taking part will be Don Peppers of Peppers & Rogers Group, Steven Thurlow, CTO of ciboodle and Ginger Conlon, Editor-in-Chief of 1to1 Media. Product Spotlight: blend & swingAs the economic storm rages, organisations across the globe continue to prepare themselves for an ever gloomier climate of pinched consumer spending. Productivity levels within contact centres now, more than ever, face tight scrutiny from management. Key features of ciboodle release 2.8 will help clients tackle this challenge head on to enhance their end user experience, and optimise agent productivity. blend and swing agent work core ciboodle's latest feature builds on what was delivered in 2.7 by allowing contact centres to blend work across multiple channels. How it helps our clients
ciboodle launches Interact web resourceWe want Interact to be a place where people come to find out about more than just ciboodle. It is a community where people can discuss the topic of the day with other members of the ciboodle community. CEM is the first theme we want you to get involved in and Frank Kirwan's discussion on customer experience and the economic downturn is currently leading the debate. Frank Kirwan is the former strategy director of Royal Bank of Scotland. IBM weighs the loadLast month we successfully completed a load test of ciboodle at IBM’s UK Labs, proving the scalability and reliability of the product on the latest IBM hardware. Full details of the tests conducted and the results are available within the library section at http://tech.ciboodle.com testing, testing, 1, 2, 3Further to the load testing we carried out at IBM's labs, ciboodle's Function Test Tool will shortly be used across multiple projects, minimising the need for written test cases or expensive licensed third party test tools for test automation. This was used effectively at the first client site last month and the Function Test Tool will now become a standard part of the cDK tool-set for the Windows and Web clients to enable the recording, play-back and verification of results in any out-of-the box or bespoke application. The cDK Test Tool was also used to great effect as the client's performance testing software, allowing load, soak and stress tests also to be performed. ciboodle parle françaisCome Autumn '08 translating ciboodle applications into multiple languages will be easier, faster and cheaper than ever before. With ciboodle's built-in Translation Tool clients' translation overheads are slashed, as now all they need pay is the singular cost of a simple agency translation fee. ciboodle's GRLfrndciboodle, with Crazy John's, has supported the successful launch of GRLmobile Australia's first, female only mobile phone service. Delivered by ciboodle in just 6 weeks, Crazy John's customer service and sales platform transformed the former mobile phone retailer into the region's newest Mobile Virtual Network Operator. Now as partnerships with organisations such as GRLmobile take off, the benefits to the enabler, Australian operators and customers continues to grow. About GRLmobile GRLmobile is Australia's first mobile phone service for chicks. 1 July 2008 marked the national launch of the specialist prepaid service that brings together the season's newest phone and accessories in a female-friendly one stop shop. GRLmobile has created an original line of wearable mobile fashion to complement their serious-value mobile phone service offering. This offering, combined with 24/7 GRLmobile Concierge Desk, GRLmobileTV and GRLmobile.com make GRLmobile the Australian girl's best mobile provider. The Lisbon blues at Forrester's IT ForumIf you came along to visit us at last month's Forrester's IT Forum EMEA you'd have noticed that something was missing… Thanks to a bungle on behalf of our courier, we were left high and dry without a stand, case study or goodie bag between us. However, despite the disadvantage we still managed to put together a relaxed area where delegates were welcomed with typical ciboodle style. Don't worry if you missed us in Lisbon because you'll still be able to catch up with us in September at Gartner's USA CRM Forum and, as usual, we'll be doing our best to make Expo larger, louder and livelier than it was last year. Hope to see you there (with accompanying stand!) |
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