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Forrester Research's newly published Process-Centric Customer Service Software Solutions Techwave is a must read for those seeking an independent analyst view of the CRM vendor landscape. Top 5 Takeaways
New ciboodling clients Sword Ciboodle makes personalised customer service child's play
 The 10 week Teleservice Turnaround
Find out how in just 10 weeks Sword Ciboodle helped the North American retail giant kick-start a customer experience revolution. Sears Speed-to-Value ShowcaseResults delivered eight weeks post go-live:
Rapid implementation combined with fast ROI benefits has scored Sword Ciboodle full marks in Time-to-Value twice this year, on two separate Forrester waves.
A strategic global partnership with CognizantWith more than 40 global delivery centres and over 58,000 employees, Cognizant is a leading provider of information technology, consulting and business process outsourcing services. As part of this new agreement, Cognizant will create a Sword Ciboodle practice within its customer solutions division in order to allow the companies to jointly address the market. "For Cognizant, Sword Ciboodle represents an exciting opportunity to serve clients in the growing CRM market, and we are looking forward to working with the company on an ongoing basis," said Tony Smith, Head of Customer Solution Practice (Europe), Cognizant. "We recognise that Sword Ciboodle has a unique balance of both excellent front and back office capabilities, which sets it apart from other business process-based products in the CRM arena." Customer Experience 101: The Podcast
Ian has worked with many of the company’s blue-chip customers and in his current role uses his knowledge and expertise to define our clients' CRM Strategy to help them realise maximum return on their investment. Forrester Presents: Embracing Dynamic Business ApplicationsWednesday 19th November For more details, visit our events page. Product Spotlight: EnhancementsWeb Client
These figures are based on our test runs on a Sun T5220 server. The exact figures will vary depending on the test scenario used, but the figures provided are representative of a typical core ciboodle based application. Telephony Email Handling
Stateside CiboodlersMuch progress has been made! The sales team is now in place and we have welcomed on board Dan Pepper and Paul Andrees both experienced and senior Sales guys who have SAP, Oracle and Rightnow on their CVs. Our office in Chicago is now open and our US Ops Director, Rick Rowley's has worked hard to get it fully operational for the end of October. Sales and Marking Director, Paul White, has just moved to Chicago for the next 2 quarters to lead the sales push and recruit in-country leadership. In 2009 he will be joined by Jason Lundy who will add yet more Sword Ciboodle experience to the US sales team. Murray Farquharson will take on additional responsibilities for UK sales management while Paul is busy Stateside and Jennifer Duff will keep our Marketing team delivering good quality leads for our international sales folks. More Independent Recognition for Sword Ciboodle
"Sword Ciboodle is a good example of a company that addresses the productivity nightmare head-on." Jonty Pearce, Editor, Call Centre Helper |
Listen in to Ian Henderson, Head of Customer Experience Consulting at Sword Ciboodle and Aberdeen Group’s David Boulanger discuss "Customer Experience 101: strategies, tactics and weapons for successful CEM initiatives" recorded for ITO America this week.
Sword Ciboodle and Senior Forrester analyst Tim Sheedy, invite IT executives from across the region to join them at this intimate round table event.
The Logic Group, a verified by Visa organisation, provide 3-D secure services that ciboodle now complies with. This allows any solution we deliver the ability to easily gain the official Visa stamp of approval.
"Today more than ever, productivity issues continue to plague call centres and the need for effective desktop software solutions has never been greater."