• We became part of Sword Group
  • Featured on Gartner's Magic Quadrant for CRM Customer Service Contact Centers, 2008
  • Sword Ciboodle client, Standard Bank South Africa won the Gartner CRM Excellence Award
  • Named as 'one to watch' on the CRN Emerging Technology List
  • Appeared on The Forrester Wave™: Enterprise CRM Suites, Q3 2008
  • Sears Phase 1 successfully completed, marking the start of a 13 stage programme of work
  • Sealed strategic partnership with Cognizant
  • Cited as leaders on The Forrester Wave™: Process-Centric Customer Service Software Solutions, Q4 2008
  • Nutricia Careline application rolled out in the UK
  • A New Look for the New Year! Adopted the wider Sword Group colours and re-branded as Sword Ciboodle