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Sword Ciboodle Motoring with Triple Insurance Win
Admiral Insurance cite software's flexibility and agility as key to decision

With a turnover of more than $1.2 billion, Admiral is an auto insurance provider, incorporating a range of additional brands including Bell, Diamond, and elephant.co.uk.

Sword Ciboodle has been selected to enhance the company's existing customer service agent systems, with a key goal being to reduce the number of screens and steps needed to fulfill customer requests, and to ensure agents have the right information for customers at the right time.

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Comparethemarket.com owners choose Sword Ciboodle for CRM advancement

BGL group, owner of comparethemarket.com and insurance companies Budget and Bennetts has selected Sword Ciboodle to help improve their service and business strategy with a new CRM platform.

The software will also provide a standard interface for the company's UK contact centers in Peterborough, Coventry, Sunderland, Peterlee, and also internationally in Cape town, South Africa.

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Vhi Healthcare rolls out Sword Ciboodle for world-class customer service

Vhi Healthcare has engaged Sword Ciboodle to provide a comprehensive CRM solution to spearhead the organization's customer service improvement objectives. The company has already successfully rolled out the first phase of the project and is working towards the delivery of subsequent phases. Vhi Healthcare is Ireland's largest and only specialist health insurer with over fifty years experience. The company processes more than 500,000 member claims and 1.36 million doctor's invoices per year.

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We've done it again!

Our 4th Consecutive Year on Gartner's MQ for CRM Customer Service Contact Centers

And what's more we've once again improved our position in terms of completeness of vision and ability to execute, which reflects both the demand for our product in 2008 and our increased market reach.
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It's great that we continue to move in the visionary direction and are biting the heels of some of the world's biggest names in CRM, yet again. Well done to the whole team for this independent recognition.

Clare Dorrian, Head of Analyst Relations, Sword Group

2009 Rising Stars: A Meteoric Award Win

Brave. Brazen. Different. Exciting. Strategic.

Destination CRMThese were just some of the words chosen to describe Sword Ciboodle by top US publication, CRM Magazine when last month they announced the winners of their rising star awards. These awards recognize those service vendors that are shaking up the contact center industry and we are excited to have been selected for this year's list.

Award winners are chosen based on the expert opinion of CRM Magazine's editorial staff and a number of top industry analysts who this year included, Gartner's Michael Maoz and Natalie Petouhoff of Forrester Research.
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Center Stage at Gartner's London CRM Summit

Play VideoIf you missed this year's event don't despair. We're giving all ciboodlers the chance to watch edited highlights of the Sword Ciboodle keynote speech. The Fast and the Furious: Creating Customer Value at the Speed of Light was presented jointly by our own Head of Customer Experience Consulting, Ian Henderson alongside Jonothan Brigg, Head of Consulting in the Customer Solutions Practice at Cognizant.

ISM

Toot! Toot! Toot!

That's the sound of us blowing our own trumpet because last week we were awarded yet another independent accolade.

North American CRM Consultancy ISM has unveiled their list of the best in the CRM business with their 2009 top 15 CRM Software Awards - and Sword Ciboodle are listed for the first time ever!

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"This award is both an acknowledgement of our track record and recognition of our achievements throughout 2008, where we experienced both growth and increased reach across North America."

Paul White, EVP, Sword Ciboodle, North America
Next opportunity to meet us: Call Center Week
June 15-18th 2009
Las Vegas, Nevada
More Info
Next opportunity to hear us: Contact Centre Focus Webinar
Listen in on the 14th May to Sword Ciboodle's Head of Customer Experience; Ian Henderson and David Payne, Founder and Managing Director of Maia Consulting, leading Contact Centre Consultancy.

Interested in joining us? This e-mail address is being protected from spambots, you need JavaScript enabled to view it .

CRM Guru Paul Greenberg joins us for a webinar

During our recent webinar, Serving them Right: Maximizing the Value of Customer Experience in a Downturn - and beyond, 92% of our participants believed that investment in customer experience is still relevant in a downturn. What's your view? Vote now!.

Click here to listen again to CTO Steven Thurlow and CRM guru Paul Greenberg discuss the investment decision minefield facing many companies in the current climate.

And likes us so much he blogs about us!...

Sword Ciboodle - Yes, That's Their Real Name

Sword Ciboodle Appoints Chief Operating Officer for the Americas

Ted Hartley has been named Chief Operating Officer for Sword-Ciboodle's American business unit. Ted is a consulting and software solutions veteran, specializing in the customer relationship management (CRM) space. He has helped shape how some of the world's largest companies interact with their customers and has held executive positions with salesforce.com, Bearingpoint, and Deloitte.

Paul Greenberg, one of the biggest CRM influencers, gives our new recruit his stamp of approval

Frankly, Sword-Ciboodle couldn’t have made a better choice. Not only does Ted have the requisite experience needed for such a position, he knows the CRM market. He also knows how to deal with customers face to face and manages to represent the best interests of both his company and its customers.